Client Experience and Accolades
The list of client work below shows a sample of the experience that Valley View Technical Writing will bring to your endeavour.
TekVision is a software development company that specializes in building contact center testing and monitoring applications. I wrote multiple user guides for TekVision’s top-selling products. These user guides were distributed to end customers to provide instruction and support on how to use the Lens and Action Center applications. In addition to user guides, I wrote tooltips to be implemented in the web application. Click here to see a writing sample.
Sparkroom is a software development company that produces a lead capture, routing, and reporting platform targeted to private education institutions for marketing and lead management. I wrote multiple online help systems for their software applications and maintained the documentation over several releases and iterations. Click here to see a writing sample.
Omniterm develops cinema management software with modules for Point of Sale, online ticketing, marketing, theatre management, and analytics. I wrote user guides for multiple modules of the platform and maintained these documents over numerous releases and iterations.
Rogers Communications is a leading telecommunications provider in the Canadian market. I created process mapping and analysis documentation for a complex, enterprise-wide Oracle Human Capital Management implementation. The risk assessment document I researched and wrote was used by the executive leadership to determine project risk mitigation processes.
Bell is a leading telecommunications provider in the Canadian market. For an enterprise-level Genesys contact center implementation, I wrote process maps, test cases, procedural documents, functional specifications, technical specifications, and an end-to-end test plan for the program.
Capital Paving is a civil contractor company specializing in asphalt production, road construction, underground utilities, concrete work, and aggregate supply and install. I worked on an RFP document for Capital’s bid to win a federal government contract.
Fowler Construction is a leading road-building, aggregate-producing and highway maintenance company that operates throughout central and northern Ontario. I worked on eight RFP documents for Fowler’s bids to win federal government winter road maintenance contracts, since 2017.
Enghouse Networks provides an intelligent routing platform to help contact centers handle network traffic more efficiently through scalability and routing optimization. I wrote multiple user guides, installation guides, release notes, and operation manuals for the platform. I also wrote marketing collatoral (brochures, white papers, web site content) as well as annual documents submitted to the federal government’s Scientific Research and Experimental Development (SR&ED) tax incentive program.
407 ETR is the operator and manager of the 407 highway. I created various types of documentation which supported the delivery of a project that made 407 ETR systems and processes PCI compliant.
Before being sold to Infor, Workbrain was a leading workforce management software development company. I created user guides, installation guides, database documents, training manuals, release notes, and operation manuals for the multi-module workforce management platform.
Cube Route provides demand logistics services for transportation companies using a web-based logistics management platform. I created user guides for this product as well as an application usability report to identify UI improvements for a better customer experience. Click here to see a writing sample.
Manulife Financial is a multinational insurance company and financial services provider. I created various documents that supported the delivery of a digitization project which converted financial statements from print copies to HTML format via an online portal.
Connex Communications provides design, installation, and support services for contact center implementations. I worked on IVR design documentation and a knowledge transfer guide for a contact center implementation at United States Postal Service.
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“Julia is an independent self-starter who has a natural ability to action plans methodically. She is a critical partner, a quick learner, laser-focused on her goals, always open to new ideas, and a committed doer in a class of her own. I was fortunate to have Julia support us on our project and with the efficiency and quality she delivers, she’ll be an amazing partner on all projects.”
“Julia brings solid technical writing expertise, a friendly and responsive presence, and an integrated team focus to her work. She quickly grasps and translates her client’s content objectives into clear, targeted, well organized, and compelling narrative. Lending her experience with a wide range of business models, industry sectors, and organizational approaches, she works comfortably with content contributors across the organization, from front line operations personnel to executive leaders. She can work equally effectively with source information from written material, in person interviews and notes, to accommodate changing schedules and deliver thorough, timely and error free copy.”
“Julia is able to produce top-quality material under very tight timelines. She is an intelligent and motivated individual, works well under pressure, and sees projects through to completion. Julia develops excellent working relationships and always maintains a positive attitude.”
“I highly recommend Julia Savidge and Valley View Technical Writing for any technical documentation needs. We engaged Julia to create user guides and online help for our Tekvision Lens and DialogIQ products, which are complex digital tools used for contact center IVR testing. Her ability to clearly explain the functionality of these products, while also making the documentation accessible to users with varying levels of technical expertise, was truly impressive. The materials she developed have been instrumental in helping our customers quickly understand and effectively utilize Lens and DialogIQ. Julia was a pleasure to work with – professional, responsive, and dedicated to understanding the intricacies of our products.”
“Julia has completed multiple contracts for us and is always great to work with. She has a positive mindset, asks the right questions, pays attention to detail, and always meets timelines. She’s a pleasure to work with.”